Refund and Returns Policy
Last Updated: 21 July 2026
Thank you for choosing Dua Ains Cakebatik. As our products are freshly prepared and made to order, we kindly ask that you read our Refund & Return Policy before placing your order.
1. No Return Policy
Due to the nature of our food products, all purchases are non-returnable and non-exchangeable once they have been collected or handed over to the customer or their appointed delivery rider.
2. No Refund Policy
All confirmed orders are non-refundable once payment has been made, as ingredients and production are arranged specifically for each order.
3. Damaged or Incorrect Orders
If you receive an incorrect order or your Cake Batik is significantly damaged before collection or due to our preparation, please contact us within 2 hours of receiving your order.
To help us investigate, kindly provide:
- Your order number or proof of purchase
- Clear photos of the product
- A brief explanation of the issue
Each case will be reviewed individually. If the issue is found to be caused by our error, we may offer an appropriate resolution, such as a replacement or partial/full refund at our discretion.
4. Self-Arranged Delivery
For orders delivered through Lalamove, GrabExpress, Borzo, or any other third-party delivery service arranged by the customer, Dua Ains Cakebatik is not responsible for any damage, delays, or loss that occurs after the order has been collected by the rider.
We recommend selecting a suitable delivery service and ensuring the product is transported carefully.
5. Order Cancellation
Orders may only be cancelled before production begins. If preparation has already started, cancellation requests cannot be accepted, and no refund will be issued.
6. Contact Us
If you have any questions regarding this Refund & Return Policy, please contact us:
Phone:
016-247 7679
